Refund:Following are the cases where a customer can apply for a refund:

Cancellation: If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping
Department, no refunds can be issued.
Non-Reception: If an order has not been received by the customer within 45 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be refunded:
> Customer changed his/her address.
> Customer provided wrong address.
> The order arrived at the right address, but there was no one to claim it.
> The order arrived at the right address, but someone else claimed it.
Ineffective products: We try our best to source top notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
A clear picture of the lab test report.
> A clear picture of the products.
> A clear picture of the package (Envelop, box etc.).
> Order number.
> Proof of Payment (Electronic or physical receipt)
Note: A refund may take up to 45 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses.Other Mode make a payment get back within 5 business days upon completion of investigation.